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Medicare card scam alert

As you may know, The Centers for Medicare & Medicaid are sending out new cards to all Medicare and Medicaid recipients. The old cards included the individual’s Social Security Number and the new cards won’t, which is a way to help protect consumers against identity theft.

Not surprisingly, the scammers are hard at work looking for ways to take advantage of this change!

Scammers’ current Medicare card tricks

Here are the three scams we currently know about. To date, these have been phone calls and the caller poses as a Medicare employee.

  • Scam #1: Asks for a credit card number to pay a $25 processing fee for your new card.
  • Scam #2: Asks for identifying information—including your Social Security Number—in order to send your new card.
  • Scam #3: Tells you there’s money due from Medicare but they need your financial information to credit your account.
How can you protect yourself?

Know that the Centers for Medicare & Medicaid will NOT call you. According to AARP, Medicare officials have emphasized they will never call beneficiaries about their cards or personal account information.1

Guard your  personal data. No legitimate organization will initiate a phone call and ask for things like your credit card number, Social Security Number or account information at your financial institution. Always offer to call them back at the institution’s official contact number to share any personal data.

Wait to get your new card in the mail—no action is required by you. Your card will be sent out automatically based on the schedule shown below. You don’t need to do anything but sit tight!

  • WAVE
    STATES INCLUDED
    CARDS MAILING
  • Newly Eligible People with Medicare
    All - Nationwide
    April 2018 - ongoing
  • 1
    Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, West Virginia
    Beginning May 2018
  • 2
    Alaska, American Samoa, California, Guam, Hawaii, Northern Mariana Islands, Oregon
    Beginning May 2018
  • 3
    Arkansas, Illinois, Indiana, Iowa, Kansas, Minnesota, Nebraska, North Dakota, Oklahoma, South Dakota, Wisconsin
    After June 2018
  • 4
    Connecticut, Maine, Massachusetts, New Hampshire, Ner Jersey, New York, Rhode Island, Vermont
    After June 2018
  • 5
    Alabama, Florida, Georgia, North Carolina, South Carolina
    After June 2018
  • 6
    Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Texas, Utah, Washington, Wyoming
    After June 2018
  • 7
    Kentucky, Louisiana, Michigan, Mississippi, Missouri, Ohio, Puerto Rico, Tennessee, Virgin Islands
    After June 2018


Destroy your old card once your new one arrives. Put your new card in your wallet and safely dispose of your old one.

If you think you’ve been scammed, be sure to report Medicare fraud appropriately.


1 “Risk of Falling for a Medicare Card-Replacement Scam High.” April 10, 2018. AARP website. https://www.aarp.org/health/medicare-insurance/info-2018/medicare-id-cards-survey-fd.html Accessed May 31, 2018