Scammers are always looking for new ways to get to your money. But one thing never changes:
Summit Credit Union will NEVER ask for your personal information through an email, online chat, or unsolicited phone call, text or visit. That’s always a red flag, no matter what.
What do we mean by personal information? Things like your online banking username or password, one-time passcodes, Social Security number, account number, debit or credit card numbers, CVV, PIN…really anything you’d consider confidential.
But those scammers sure can be convincing – even saying they’re from Summit, Microsoft Office, Apple or Amazon and offering very legit-sounding reasons for contacting you. You can stop them by knowing their latest tricks.
Heads up on recent Zelle® scams
One of the latest scams targets you through Zelle, a convenient person-to-person payment feature in your online banking. It’s a great, secure way for you to send money to family and friends, but that certainly doesn’t include fraudsters. Here’s what to watch out for:
- You receive an unsolicited text about a Zelle payment. It may look like a fraud alert or even show your financial institution’s name. (But you’ll know it’s suspicious if it has links or asks you for personal info – or it’s followed by a call seeking personal details.)
- If you reply to the text, a scammer calls posing as Summit or other credible organization and asks for your online banking username and password.
- The caller asks you to read back a passcode to your text or email.
- The caller uses that passcode to change your online banking password and transfer your money though Zelle.
- During the call, the scammer may even send a text asking you to authorize a Zelle payment, claiming it will reverse a fraudulent transaction.
You may also be told you need a certain dollar amount in Zelle to send a payment. Not true! Zelle doesn’t have minimum dollar requirements. This is just a scam to get you to send more money via Zelle.
What to do (and not do):
- Don’t reply to unsolicited texts, online chats or emails seeking personal information – and don’t click their links, especially into your online banking.
- Don’t give out one-time passcodes or your online banking username or password.
- If an unsolicited caller saying they’re from Summit asks for personal information, hang up. Call us back on our direct line at 800-236-5560 to confirm we’re really trying to reach you.
- See how to protect yourself from other common scams.
- Check out our mobile security FAQs.
Your security is something we take very seriously and we work hard to protect you. If you’re a Summit member and you believe your personal information has been compromised, contact us immediately at 800-236-5560.