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ASKED FOR PERSONAL INFO? DON’T TELL. Protect Yourself From New Scams.

Woman on her phone with laptop open nearby

Scammers are always looking for new ways to get to your money. But one thing never changes:

Summit Credit Union will NEVER ask for your personal information through an email, online chat, or unsolicited phone call, text or visit. That’s always a red flag, no matter what.

What do we mean by personal information? Things like your online banking username or password, one-time passcodes, Social Security number, account number, debit or credit card numbers, CVV, PIN…really anything you’d consider confidential. 

But those scammers sure can be convincing – even saying they’re from Summit, Microsoft Office, Apple or Amazon and offering very legit-sounding reasons for contacting you. You can stop them by knowing their latest tricks.

Heads up on recent Zelle® scams

One of the latest scams targets you through Zelle, a convenient person-to-person payment feature in your online banking. It’s a great, secure way for you to send money to family and friends, but that certainly doesn’t include fraudsters. Here’s what to watch out for:

  • You receive an unsolicited text about a Zelle payment. It may look like a fraud alert or even show your financial institution’s name. (But you’ll know it’s suspicious if it has links or asks you for personal info – or it’s followed by a call seeking personal details.)
  • If you reply to the text, a scammer calls posing as Summit or other credible organization and asks for your online banking username and password.
  • The caller asks you to read back a passcode to your text or email.
  • The caller uses that passcode to change your online banking password and transfer your money though Zelle.
  • During the call, the scammer may even send a text asking you to authorize a Zelle payment, claiming it will reverse a fraudulent transaction.

You may also be told you need a certain dollar amount in Zelle to send a payment. Not true! Zelle doesn’t have minimum dollar requirements. This is just a scam to get you to send more money via Zelle.

What to do (and not do):

  • Don’t reply to unsolicited texts, online chats or emails seeking personal information – and don’t click their links, especially into your online banking.
  • Don’t give out one-time passcodes or your online banking username or password.
  • If an unsolicited caller saying they’re from Summit asks for personal information, hang up. Call us back on our direct line at 800-236-5560 to confirm we’re really trying to reach you.
  • See how to protect yourself from other common scams.
  • Check out our mobile security FAQs.

Your security is something we take very seriously and we work hard to protect you. If you’re a Summit member and you believe your personal information has been compromised, contact us immediately at 800-236-5560.

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