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Helping our communities, one person at a time.

Even in these challenging times, there’s a whole lot of good happening!

At Summit, we’ve always believed financial success happens together and that’s been truer than ever this past year.

Here’s what “together” meant for our community in 2020

2,150+ “Get Me Through” loans worth more than $7 million

A low 5% rate + 90 days with no payments = An affordable way to handle financial emergencies.

$59 million+ in Paycheck Protection Program (PPP) loans

Helped over 1,400 Wisconsin businesses provide paychecks to their employees. This is vital relief in helping families and our communities.

“I appreciate how you’ve handled the PPP loans for small business. From the emails with clear guidelines to the timely processing of my application to the updates after filing. THANK YOU for working so hard through this and doing your best to get to all of us!” Greg, Summit Member

“On behalf of my little company, I want to thank YOU and your team at Summit Credit Union for all the expediency, professionalism, assistance and “personal hometown feel” you brought to this process! The funds are in my account.

Our experience with Summit has been 180 degrees different than that previous banking relationship in a very positive way. I am not making this statement because my application in this CARES program was approved, but how it has been handled, and the excellent communication I have experience from the entire Summit team.

Thank you again, we will be Summit Credit Union customers for a long, long time!” Mike, Summit Credit Union

Over 8,350 loan deferral agreements in 2020

Lets members and businesses put off payments – on everything from mortgages and lines of credits to auto loans and credit cards – while protecting their credit scores.

6,155 home equity loans & lines of credit funded

Provided a cost-effective way to cover critical expenses.

Processed over 16,330 mortgage applications

Summit’s great rate and local servicing are more important than ever.

$1.78 billion+ in Mortgage Loan Closings

2,338 purchases for over $536 million.

8,808 refinances for more than $1.25 billion.

Those refinances put money back in members’ pockets each and every month!

Over 1,105,800 drive-thru visits, including services you might not expect

Our branch teams are working hard to meet members’ personal financial needs. Look at everything we’re offering right at our drive-thru!

  • 7,693 loan closings 
  • Instant-issue debit cards
  • Help with notary requests

“Even though you are inside (and we're at the drive-up), each and every one of you is still taking risks to help the rest of us during this time. Thank you for that.” Summit Member

We’re staying connected

Summit’s seen a big jump in each of the following this past year, but we’re delivering speedy service through every channel.

614,500+ contact center calls

5,700+ emails

Online education tools to help members feel more financially secure

Summit's financial education reached nearly 400,000 people in 2020

“I have been so impressed with everything so far. Our credit union is prepared and ready to execute whatever happens.” Summit Member

Summit isn’t here just for our members

We’re here for our employees too.

  • 75%+ of staff now working remotely
  • In total, over 22,000 hours of COVID-19 support time added to benefits package
  • COVID-19 portal to answer pandemic-related questions and support employees professionally and personally
  • Remote tools for employees and managers too

And we’re re-assigning staff as needed to make sure we’re meeting members’ changing needs.

We’ve all been through a lot this past year and know there continue to be challenges. But with great members, an amazing community and incredibly dedicated employees, we know we’ll get through it.

If you have a question or there’s any way we can be of assistance, get in touch.

We’re in this together and here to help.

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