When it comes to mortgages, no two members’ needs are exactly the same – and that variety is one of the things Andy Dennis likes best about being a mortgage loan officer at Summit. He enjoys nothing better than the chance to get to know a member, spend time understanding their needs, find a loan or refinance that’s just right for them and make every step of the process as smooth and easy as possible. Members who have worked with Andy tell him he has done a great job with all of those!

Andy values taking an extremely thorough approach in each step of the application process, starting with the preapproval. That dedication means Andy’s customers can rest easy knowing that when they find the right house, they’ll be able to move quickly from their accepted offer to a closed loan.

Andy has been a financial advocate for nearly two decades and has spent over 15 years at member-owned credit unions. He’s a huge fan of credit unions’ “people helping people” philosophy and loves making good loans happen for the borrowers who trust him with their mortgage needs.

A lifelong Madisonian, Andy bought his first home at 22 and has owned several since. When he’s not helping members with their mortgage needs, Andy enjoys spending time with his family, taking kids to sporting events and attending car shows and events.

As a single mom who bought her first house when she was just 21 years old, mortgage loan officer Natalie remembers just how hard the process can be for a first-time homebuyer. Count on Natalie to be your own personal cheerleader through every step of the mortgage loan process.

Before coming to Summit, Natalie worked in healthcare, retail and owned her own small business. She joined Summit in 2019, first as a universal banker, then moved into a lending advisor position and joined the mortgage loan team in 2021. What attracted Natalie to Summit? Our commitment to diversity and promoting within, our support of a true work-life balance and how we live our promise to put members and employees first.

When Natalie’s not supporting members along their mortgage loan journey, you can find her spending time with her two boys, two cats and assorted family and friends, working on her candle and soap making business, crafting or sewing, camping, volunteering and tackling remodeling projects.

A mortgage lender for nearly two decades, Brett describes himself as an honest, knowledgeable and humble person who will look out for your best interests and work with you to achieve your goals. (And based on what we’ve heard from Brett’s buyers, we’d say he delivers as promised). Brett enjoys working with numbers and people and has found the world of mortgage lending to be a perfect fit.

Brett has been a member of the Summit team for the last 10 years and came to Summit after careful research uncovered that Summit had a great environment and would be an amazing place to work.

When he’s not hard at work finding the best mortgages for our members, you’ll likely find Brett coaching youth basketball, spending time with family and friends or looking for the next Amazon to add to his stock portfolio.

Cody Brings an impressive array of experiences and skills to every mortgage. He’s worked in various roles such as branch management, contact center management, training and member service. What he learned in each of those roles has played a part in making Cody the experienced, responsive, member-first mortgage loan officer he is today.

Other than a brief stint at a credit union in California – and who can blame him for trying life without winter? – Cody has spent most of his career at Summit. What attracted him to Summit in the first place and brought him back for more? Our commitment to diversity, equity and inclusion and how we celebrate every employee’s unique background, talents and strengths. Plus, Cody loves our collaborative, always-learning environment, which he says helps him be a great resource to our members.

Why should you rely on Cody for your mortgage? His commitment to listening to your needs in order to provide a mortgage solution tailored to your needs and goals. And his promise to keep communications honest and prompt.

When Cody’s not helping a member find a just-right mortgage, you can find him on a run, taking in a movie or enjoying weekend trips to Chicago or Madison to try new restaurants and visit friends.

Looking for a mortgage that will help you get into the home of your dreams – and improve your overall financial well-being too? Mike Boland would love to help you get there.

With his background in economics, and time spent in consumer lending, Mike knows just how important it is to tailor-make a loan that’s right for you. And he has the skills and experience to make it happen.

Mike came to Summit as a teller during his college days. What made him stay and grow with Summit? He’s experienced the benefits of our member-first culture and loves the chance to help people and make a positive impact on their financial life.

When Mike isn’t helping meet members’ financial needs, you’ll probably find him golfing or out in nature, enjoying one of Madison’s many parks with his family and their walk-loving dog, Theo.

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When it comes to financing a house, Claudine Carvalho believes knowledge is a powerful tool. That’s why she works so hard to understand members’ financial goals, investigate their lending options and provide the help they need to select the loan that’s best for them. Claudine prides herself on keeping members’ needs front and center – and she has the happy customers to prove it!

Claudine has worked in financial services for more than a decade and has spent the majority of her career at Summit. What does she love most about working at our credit union? Knowing she’s part of a team that gives back to the community, makes helping others a priority and embraces diversity.

When Claudine isn’t discovering the best lending options for her members, you’ll likely find her outdoors, hiking, biking or boating with her family (and two energetic dogs!).

Looking for a super responsive mortgage loan officer with years of experience and a commitment to make your home ownership dreams happen? Meet Jackie Lange.

Jackie has spent nearly a decade in financial services and has extensive management experience as well. She’s committed to helping members achieve their financial goals and that’s one reason Jackie loves working at Summit: she knows we are too! Jackie believes it’s possible to make a difference for anyone who’s willing to be helped. And thanks to her, members of all ages and backgrounds are now on the path to better financial well-being.

When Jackie isn’t helping members, you’ll probably find her doing something outdoors with her kids and dogs. Whether camping or just being outside, she and her family love enjoying all Wisconsin has to offer.

Looking for not just a mortgage loan officer but a “help-you-every-step-of-the-way” mortgage loan partner? Meet Adam Palm.  

Adam has worked in credit union lending for over a decade and moved to mortgage lending in 2015. He has a reputation for making sure members understand every aspect of the mortgage process and finding the loan that best meets their needs. Adam’s also known for keeping members in the loop throughout the application and approval process.

Why does Adam like working at Summit? Because we share so many of the same priorities: a commitment to member financial well-being, the desire to educate and a belief that community matters.

When Adam isn’t helping members fund the home of their dreams, he’s probably spending time with his wife and two boys, hanging out with family and friends or enjoying sports of all kinds – especially soccer.

With a 30-year history in mortgage lending, Mike Bietz has experienced – and helped homebuyers navigate – every type of mortgage loan market. He’s a knowledgeable, committed partner who will work hard to find the loan that meets your needs. And you can count on Mike to make the process as streamlined and stress-free as possible.

What does Mike love best about working at Summit? Knowing he can rely on a great mortgage lending team for every loan. As Mike likes to say, you’re not just choosing him to get your home loan approved and closed, you’re choosing the resources and commitment of the entire Summit team!

When Mike isn’t making your mortgage loan happen, he’ll be enjoying all the outdoors Wisconsin has to offer, especially swimming, camping and fishing.

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As a fellow homeowner, Nataly Cervantes knows firsthand the excitement and urgency of the home purchase process – and the day-to-day realities and unpredictability of home ownership (and life!). Combine that empathy with years of financial service experience, and you’ve got one great mortgage loan officer.

Nataly brings a genuine excitement to every mortgage loan. After all, she’s helping someone achieve one of life’s major milestones – and what could be more rewarding? She appreciates being able to offer members competitive rates and innovative mortgage loan and refinancing solutions. And Nataly loves being part of a diverse, knowledgeable team that’s dedicated to making members’ financial goals happen – whether that goal is a new loan or taking advantage of the equity in your home for a remodel, debt consolidation or a special occasion.

When Nataly isn’t helping members achieve their financial goals, you’ll find her spending time with family and friends, traveling, dancing or tackling a home DIY project.

A stress-free mortgage process. Direct and open communication. Enthusiastic and responsive service.

Sound like everything you’d include on your mortgage loan officer wish list? Meet a mortgage loan officer who delivers on all three: Justin.

A Marine Corps veteran, Justin first joined the Summit team as a part-time teller at our VA Medical Center branch in Milwaukee. He’s long been motivated by the idea of “veterans helping veterans” – a nice spin on Summit’s “people helping people” philosophy – and embraced the chance to provide financial services to his fellow veterans.

Since that first role, Justin has worked as a universal banker, senior universal banker, lending advisor and business loan underwriter – adding skills and knowledge every step of the way. And he can’t wait to bring that experience and breadth of knowledge to a great mortgage experience for you.

When he’s not helping Summit members buy the home of their dreams, you’ll find Justin cooking or exploring the Madison area with his wife and son.

You’ll love working with Emma Pooley because she’s a team player – and not just because she loves playing and coaching rugby.

Emma’s a great mortgage loan teammate who looks out for you and supports your every move, from owning the home or land you love to saving money on your mortgage payments.

Having her expertise on your side is also a huge advantage. Emma’s worked in the financial industry for 13 years, the last 7 of those in mortgages. That kind of experience just goes to show how smooth and easy she’ll make the mortgage process for you. Questions? Ask away!

Emma values the team aspect of Summit, where everyone wants the same thing – to help every member (including you!) achieve their goals.

When she’s not on the job or on the rugby field, Emma likes to head off and explore remote parts of the world.

Whether it’s time to buy your first home, or you’re looking to upsize or scale back, you can count on Cody to make the process streamlined and stress-free.

Cody knows that buying a house is one of the biggest purchases you’ll ever make. And he’s committed to making sure you’re supported every step of the way – from application to payoff.

Cody joined Summit because he’d heard through word of mouth about our member- and employee-focused culture. And in an amazingly short time, he’s learned, grown and moved from teller to consumer lender to mortgage loan officer.    

When Cody isn’t walking a member through the details of their best mortgage, you can find him enjoying the outdoors, boating, camping or cooking out.

Cori is an exceptional mortgage loan officer (just ask the members who work with her!). But she’s also something more: an expert in financial well-being who can help you with challenges that go beyond your mortgage.

The story behind Cori’s financial “superpowers”? She’s a great listener and problem-solver, she knows mortgages inside and out and has helped members navigate nearly any financial challenge you can imagine.

Cori has worked in banking and management for the past two decades, and customer services since she was 16 years old. She came to Summit five years ago, attracted by our commitment to promote change, create impact and celebrate diversity. And Cori reports she loves working at Summit because we truly care about members and helping them achieve their financial goals.

When Cori isn’t finding you the perfect mortgage or helping problem-solve your finances, she’ll be spending time with her “Brady Bunch” family of three kids, three step kids, two big Doodles and her husband. Likely activities include hiking with the dogs, enjoying a football Sunday, cooking or traveling.

Experienced, trustworthy and great at trouble shooting. That’s Jason Rickman in a nutshell.

Although Jason is relatively new to the mortgage loan officer role, he’s spent more than 15 years in financial services. Jason worked his way from teller to branch management to mortgage lending, gaining new skills and perspectives every step of the way.

Jason’s spent much of his professional life at Summit. Why? Because he believes in doing right by everyone whose path he crosses – and knows Summit does too. Jason’s a committed, member-first, problem solver who can’t wait to help make your next home or refi happen, and he loves working at Wisconsin’s #1 mortgage lender.   

When Jason isn’t helping members find a great mortgage, this Forward Madison soccer super fan – who’s been a season ticket holder since the team launched – will be cheering in the Flock End at every home game. #UptheGos!   

Kevin brings nearly three decades of residential lending experience to every loan, and has a well-deserved reputation for knowledgeable, thorough, member-first service.

Just as important, he recognizes a great mortgage alone can’t ensure financial health. Kevin loves being able to educate members about Summit’s full array of affordable products and services. Don’t be surprised if he encourages you to check out another Summit resource to help improve your financial well-being and save money.

When he’s not helping members achieve their best financial future, Kevin is likely to be walking his dogs, hitting the golf course, or enjoying a sporting event or a great meal out.

Looking for a mortgage loan officer who knows her stuff, is great to work with and has a reputation for matching up members and mortgages? Meet Laura Zweep.

Originally a small business owner, Laura has spent the last two decades in banking, finance and lending. She is passionate about helping members find the best loan possible and brings a wealth of experience to every mortgage. If you need a specialized loan, help finding a down payment assistance program or think you might run into roadblocks during the lending process, rely on Laura. She’ll be at your side no matter what you encounter along your path to buying a home.

Laura has been helping Summit members find their best-fit mortgage for nearly a decade. What does she love about working at our credit union? Our shared goal: To take exceptional care of members.

When she’s not helping members, Laura likes to garden, travel, enjoy art, spend time with her family and hang out with her new puppy.

You could say Adam Pelletter was born to be a Madison Summit Mortgage Loan Officer. After all, he’s a lifelong Madison resident, graduated from the University of Wisconsin-Madison, has 15 years of financial service experience and comes from a family of real estate professionals!

Adam loves to give his members the confidence to succeed in a fast-paced real estate market. How? By making the complicated simple! He’ll take the time to explain every step of the mortgage process in clear, easy-to-understand terms and leverage his extensive financial experience to help members find and get the loan that’s right for them.

Ask Adam why he chooses to work at Summit, and he’ll point to Summit’s investments in the community and our commitment to handle every step of the mortgage process in-house. Adam loves being part of an organization that puts members first and feels like a big family.

When he’s not helping members get into the best loan for their needs, you’ll find Adam enjoying family time – coaching his twin sons in Little League or golfing with his wife are two favorite activities. Not surprisingly, Adam is a lover of all things Badgers!

It’s impossible to create a thriving community without financially healthy households.

Sadie Baile already knew this the first time she worked at Summit – from 2011 to 2014 when Sadie worked her way from Summit teller to lender to branch manager. But it took seven years outside the financial industry – working in a non-profit, earning a master’s degree and launching a company to assist nonprofits – to fully appreciate the truth of that statement. And that realization is what brought her to Summit for a second time in early 2021 as a mortgage loan officer.

Sadie loves knowing she’s playing a role in empowering members of her community and that Summit’s member-owned business model means profits are reinvested to benefit members.

Choose Sadie to help with your mortgage, and get an approachable, friendly, knowledgeable partner who strives to make you feel informed and comfortable – and who works hard to ensure you’re satisfied with the purchase or refinance experience.

When Sadie’s off the clock, she loves music of all types, singing and dancing (though she claims not to do it well!) and being outside, traveling and enjoying nature. On the flip side, she’s a data geek and loves getting lost researching a new topic.

Looking for a mortgage loan officer you can count on to help you navigate every step of the mortgage process? Meet Tori Wooley.

Tori was hired as a mortgage processor in 2009 for a broker and quickly became fascinated by the powerful impact a mortgage could have on a consumer’s financial well-being. Tori came to Summit in 2013 as an assistant in the mortgage loan department and through hard work and perseverance became a mortgage loan officer just a few short years later.

Since that time, Tori has helped many Summit members find their best-fit mortgage. What does Tori like best about working at Summit? Knowing she’s partnered with an organization that truly cares about and supports its members and employees and goes above and beyond to help them, no matter what stage they’re at in their lives or what challenges they face.

When she’s not hard at work in Summit’s mortgage loan department, you’ll find Tori spending time with family, mastering her vinyl crafting techniques or enjoying a night under the stars during a camping trip.

Tim Greene is passionate about making the mortgage loan experience simple and seamless. He knows getting a mortgage can be exciting – and stressful! – and does everything he can to make the process as painless as possible. Choose Tim for your next mortgage and know you’ll have someone who’s got your back and works hard to understand your needs and find the loan that’s right for you.

Tim brings nearly two decades of financial services experience to every loan. He’s been with Summit for much of his career and a mortgage loan officer since 2011. He loves Summit’s approachability and its commitment to educate and empower members on their journey to financial well-being. Work with Tim and you’ll see how much he values member education and empowerment too!

When Tim isn’t working to find a best-fit mortgage option for his members, he enjoys spending time with his family in the Wisconsin outdoors ice fishing, golfing, boating and relaxing.

Want to walk away from your next mortgage loan experience feeling informed, empowered and delighted? Get in touch with Tashika Scott-Dixon!

A former Summit branch manager, Tashika made the move to lending during the pandemic. A chance to cross-train between departments introduced her to the world of mortgage lending and confirmed Tashika’s belief that a good mortgage could make a big difference in members’ lives.

Tashika loves working at Summit because we’re committed to helping all people achieve and improve their financial well-being. And she also appreciates the sense of community and camaraderie she enjoys with her fellow Summit employees.

After hours, you’ll find Tashika spinning on her Peloton, hiking, learning more about other cultures through travel and – like good moms everywhere! – challenging her children to be great.

Ask Leigha Hanrahan why members should consider using her for their mortgage and her answer is unconventional (but oh so true!): Because she’ll make you do a happy dance! Leigha takes the time to listen, learn and give guidance and honest opinions. From the first time you meet her, you’ll know you’re in good hands!

Leigha has been working in financial services since she was 17. Since that time, she’s played a variety of roles in the financial services space. Leigha has loved her many opportunities to train and coach employees, network and run community events. But there’s one thing she’s loved even more: The chance to connect one-on-one with members.

Helping members find the mortgage they need is a huge passion of Leigha’s. And being part of the process that helps make a home happen, is one of her absolute favorite things.

Leigha is extremely experienced in the world of financial services. She describes Summit as “the actual definition of a credit union” and loves working with an organization that prioritizes diversity, offers members a wealth of financial tools and is run by a strong, positive and involved leader.

When Leigha isn’t finding a way to create a “happy dance” mortgage for a member, you’ll find her traveling with her family, checking off her bucket list items or spending time outside hiking, playing water sports and more.

Nothing could’ve prepared Alicia more to be your Mortgage Loan Officer than her previous role as a Summit Lending Advisor. Talk about an up-close, in-depth look at lending principles and buyers’ needs and expectations! Not to mention how to expertly guide members through any lending situation with compassion.

So, if you want to work with someone who totally gets you, and who has answers to any questions or challenges that come her way, Alicia’s a great fit. She loves what she does and takes it to heart.

In fact, that’s what drew her to Summit in the first place over 4 years ago! She believes in the very real difference we make here – not just helping you and other members live the dream of your own home, but also live a richer life with greater overall financial wellness.

When she’s not helping members into their first or new forever home, Alicia is enjoying quality time with her two children and her family.

With experience in several areas at Summit, especially consumer lending and other roles working closely with members, Marcel Alves Salgado has an eye for “big-picture” solutions.

That’s a big help when you’re buying a home or talking through other mortgage needs. Marcel will help you understand all your options and how your home loan fits with your budget and overall lifestyle – making sure you get truly the best solution for you!

Marcel loves helping members make great financial decisions like that. It’s all part of his member-focused approach – one that builds trust and confidence for a stress-free mortgage experience. No wonder he fits in so well here.

Summit’s “people helping people” culture, diversity and employee appreciation are what drew Marcel to us over five years ago.

But when he’s not helping people with all their mortgage needs, you’ll probably find Marcel in a tropical country enjoying warm weather or a soccer game (or, as he calls it, “real football!”).

Trying to decide which financial institution to choose for your mortgage? Here are three great reasons to go with Summit: 1. We’re the top mortgage lender in Wisconsin;^* 2. We’re committed to the financial well-being of our members and the communities we serve; and 3. We have great mortgage loan officers like Chad Johnson.

Chad has been a mortgage loan officer for almost two decades and has been with Summit for nearly his entire career. He shares our commitment to putting members first and reports he could feel the impact of that mission from the minute he first walked through the door.  

Chad works hard to help members understand their mortgage options and choose the one that best meets their needs. If you love getting to work with someone who will patiently answer all your questions and make sure you get the information you need to make an informed choice, Chad is your man!

When he’s not hunting down the best loan option for your needs, you’ll likely find Chad attending his sons’ sporting events or heading on a road trip to a state or national park.

*The Wisconsin’s #1 Mortgage Lender designation is based on the number of loans originated in 2020, gathered from the Home Mortgage Disclosure Act data compiled annually by the Consumer Financial Protection Bureau. The results of the data were obtained through the Consumer Financial Protection Bureau’s website. LEI: 254900NTAC4H10MGSU23

If you could create your ideal mortgage loan officer, we’re guessing they might share many of the attributes Bryce Kingsley brings to our team.

Smart and hard working? Check. Committed to keeping the borrower’s best interests top of mind? Check. Dedicated to finding the lending solution that’s right for them? Check and double check!

Bryce went into financial services right after college, working first as a teller and then as a personal banker. He later moved into mortgage processing and then into mortgage lending. That breadth of experience gave Bryce an excellent understanding of financial services and helped him become the exceptional mortgage loan officer he is today.

Although his work in financial services started at another organization, after a co-worker switched to Summit – and raved about the work environment, benefits and chance for advancement – Bryce did the same.

When he’s not helping members find the loan that’s right for them – and keeping them in the loop every step of the way – you’re likely to find Bryce playing volleyball, traveling or spending time with his son.

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Need a mortgage loan officer in your corner to help you navigate the process and get to “yes” on a home purchase or refinance? Meet Jesse Hernandez!

After spending his first years at Summit focused on helping members achieve their overall financial goals, Jesse turned his focus to mortgage loans and refinances. He enjoys helping members plan for and achieve their goal of home ownership and believes in the power of teamwork: “Together, we make things happen.”

Jesse also believes in the power of technology and members loved his efforts to turn a face-to-face process into an easy digital one. Jesse has been told, “My experience was the smoothest refi I’ve had. With the help of Jesse, I was able to sign documents electronically and didn’t have to go into a branch.”

Why does Jesse enjoy working at Summit? Our commitment to community, members and employees. Jesse reports loving the family vibe he gets from fellow Summit employees.

When he’s not working on a home loan for a member, you’ll probably find Jesse gardening, hiking, streaming a movie or cooking.

Sarah Storgaard knows buying a home can be stressful and works hard to make the lending portion of the experience as seamless as possible. Count on her to take the time to understand your financial goals, suggest mortgage loan options to meet them and keep you in the loop every step of the process. Sarah wants her members to feel confident and works hard to make that happen.

Sarah appreciates Summit’s focus on financial education and loves working at a community-first organization whose goals align so closely with hers. If you have a question about any element of your mortgage or are looking for help tackling any of your financial goals, Sarah is here to help.

A Maine native, Sarah reports she’s had a lot of fun getting to know Madison. Sarah loves to cook and explore area restaurants, and spends her time-off traveling, hiking, playing tennis and golf and enjoying time with her friends and her dog.

Looking forward to the instant when you’ll be handed the keys to your new home? So is Bob LeBlanc! Bob understands everything that goes into creating that magic moment, when your loan is in place and the closing on your new home is complete. And he can’t wait to make it happen for you!

Bob has been in the mortgage business for the last 25 years and has spent time in collections, management and loan origination. He’s been a mortgage loan officer with Summit since 2015 and applied after doing plenty of research and hearing great things from people who worked here. Bob says that Summit has lived up to all his expectations!

When he’s not helping members get one step closer to the moment when their new home is all theirs, you’ll often find Bob attending sporting events. He’s a big Brewers and Packers fan and loves to golf. Bob also spends as many weekends as possible at his family’s cottage in northern Wisconsin.

Ask Marine Corps veteran Jeremy why you should choose him for your mortgage loan officer and his answer is simple, “Just like in the Marines, I won’t stop until we have mission success.”

What helps Jeremy get to “mission success” for his members? A deep knowledge of the real estate industry. Jeremy came to Summit after years in real estate sales and also spent time working in the title services industry – and a commitment to creating a stress-free mortgage loan experience.

Jeremy joined Summit because he had been so impressed by our loan officers while working in the real estate industry and had seen firsthand that we shared the same core values. We’re thrilled to have Jeremy on our side of the table!

After he's not helping members with their mortgage needs, you’ll find Jeremy out with friends, golfing, fishing and traveling.

Want a mortgage loan officer who knows mortgage lending inside and out? Meet Dan Mattes.

Dan has spent his entire career working in mortgages. He’s worked in mortgage lending at banks, mortgage brokers and credit unions – you’ll have a hard time finding a mortgage question that stumps him!

And while Dan’s mortgage knowledge is truly impressive, there’s another area where he's just as strong: member service. Dan knows buying a home can be stressful and that’s why he works so hard to ensure your mortgage loan experience is as seamless and easy as possible.

Why does Dan enjoy being a mortgage loan officer at Summit? 1. Because he’s a big believer in the credit union model – people helping people is what Dan’s all about. And 2. Because he thinks Summit really stands out when it comes to delivering a great mortgage experience (and our ranking as Wisconsin’s #1 mortgage lender backs that up).

When Dan isn’t making stress-free mortgages happen, you can find him spending time with his wife and three kids. The Mattes family loves Door County – their favorite get-away spot – and you’ll also find Dan squeezing in a run or game of golf whenever his busy schedule permits.     

Ever thought the mortgage process could actually be…fun? Reggie Franklin hopes you will after you work with him on any type of mortgage loan!

Sure, it’s a serious big step and you’ll have lots of questions, which makes it especially important that Reggie is so approachable, helpful – and, yes, fun and easy to talk with.

Reggie knows how to make your experience stress-free because he’s helped so many other credit union members with their consumer and mortgage loans. He chose to work here because he heard one good thing after another from every Summit member and team member he ran into. (And Reggie’s got the same great reputation!)

Besides easy home loans and refinances, Reggie has other interests too – especially enjoying time with his wife, daughter and puppy. He also likes boating, traveling, playing volleyball and watching football.

A members-first mentality makes a huge difference for you as the one getting a better, more personalized mortgage experience. But did you know it’s also a big reason mortgage loan officers come to Summit?

Just ask Ross, who was in home lending and finance at big-box banks that didn’t share the “people, not profits” focus he aligns with -- and loves about Summit. He’s now totally in his element, finding out-of-the-box ways to go above and beyond for members here!

With 15+ years of experience, Ross knows there’s one thing that makes the mortgage process easier for everyone involved – open lines of communication. It’s a big part of what helps him build such strong relationships, and why members feel informed and confident the whole way through.

Ross puts family first too, enjoying time with his wife, daughter and son. You’ll also find him cooking, camping, hiking and supporting local sports teams.

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Wil Vale works hard to find the best mortgage or refi option for his customers. But he doesn’t stop there, because Wil knows the true test of a good mortgage loan is the difference it makes for you in the long run. Did you understand your loan before signing the closing statement? Was the monthly payment one that fit comfortably into your budget? Did buying this house help achieve your financial goals?

Count on Wil to make sure you can answer those questions with a “yes,” – and that you’ll walk away from the loan experience thinking, “Hey, that was pretty easy!”

Wil has been in financial services for nearly two decades and brings a wide range of experiences – including being a teller, personal banker, business banker and mortgage loan officer – to every member interaction. Wil prides himself on providing exceptional member service and timely responses. He loves being able to offer members Summit’s innovative programs and tools, competitive rates and low fees. He appreciates being part of a team that puts members first.

When Wil isn’t helping members, you’ll likely find him on the basketball court – either playing or coaching his son’s AAU and school teams.

After nearly three decades in financial services, Steve Hansen still finds that every day delivers a new and interesting challenge. He’s committed to helping every member achieve their best financial future, and the enthusiasm, knowledge and can-do spirit he brings to every loan make it happen! In 2020 alone, Steve helped 576 Summit members achieve their mortgage financing goals.

What Steve likes best about working at Summit is the opportunity to build lasting connections and the chance to help members reach their financial dreams. And he makes those dreams happen with good communication, frequent updates and a focus on creating a stress-free mortgage financing experience.

When Steve’s off the clock, you’ll find him spending time with his family and their dogs. He enjoys outdoor activities of any kind, traveling and attending sporting events.

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Ready to purchase or refinance a home but not sure where to start? Meet Ed Garcia.

An experienced mortgage lender, Ed loves nothing better than finding ways to make a complex situation easy. As his clients will tell you, he works hard to get to “yes” on a loan, in a way that helps members achieve true financial peace of mind. Ed likes to teach people to manage their finances, so their finances don’t manage them!

Although Ed Garcia started his financial career at a large bank, it didn’t take long before he recognized the value of being part of a credit union. What does he love most about working at Summit Credit Union? The chance to empower people to reach their financial goals.

When Ed isn’t helping members to purchase or refinance their dream home, you’ll likely find him in the kitchen or tending his smoker. Ed’s currently mastering the many ways to prepare beef – learning how to cure, smoke and dry age it – much to the delight of his wife and children.

Whether you’re looking for your first home, or it’s time to upgrade or downsize, count on Lori Burish to make your best mortgage happen.

Lori fell in love with credit unions’ “people helping people” spirit when she worked as a teller during her senior year of high school. She enjoys working at Summit, where she says every employee shares a common goal: Providing excellent service to our members.

Lori has more than 10 years’ experience in lending and works hard to make the home financing process easy and hassle-free. She’s a big believer in the power of financial education and strives to give her members the knowledge and tools they need to get a great mortgage on the home that’s right for them – and to understand exactly what they signed up for.

When Lori isn’t helping members, you’ll probably find her spending time with her own pets or working on her goal of visiting as many US aquariums and zoos as she possibly can (she’s currently at 15 and counting!).

One of our most experienced mortgage loan officers, Keith Jensen will bring a quarter-century of mortgage experience to your loan, most of it right here at Summit. He’s helped members find just the right mortgage in good economic times – and challenging. And everyone from first-time homebuyers to retirees has ended up with the loan that’s just right for them. In fact, people like working with Keith so much that many come back for another loan when they upsize, downsize or refinance.

Keith attributes his long tenure to a shared vision and mission. He believes every member of the Summit mortgage department is working toward the same goal: Finding members the loan that helps them live their best financial life.

When Keith isn’t hard at work in our mortgage department, you’ll find him rooting for the Wisconsin Badgers (go Bucky!) and spending time with his family.

A home is the biggest purchase most people will make in their life, so it’s no surprise if you have a lot of questions about how it all works. Count on April Hardy to make sure you get the answers you’re looking for.

April takes the time to understand what you need in a loan, to address any concerns you might have and to handle any questions. Plus, you can count on April to be right by your side if you encounter any bumps along the way.

April has been with Summit for nearly a decade, moving from part-time to full-time teller before transitioning to consumer lending and later mortgage lending in 2018. What does she love best about working at Summit? The sense that Summit helps people achieve more than they ever thought possible. A great example of this is April’s own career. Before joining Summit, April had never worked at a financial institution, but Summit recognized April’s potential and she’s quickly moved into a position that’s a great fit for her skills and personality.

When April’s not helping her customers get a great mortgage loan, you can find her boating, reading, attending concerts, traveling or taking care of puppies with her husband.