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Financial institutions are popular scam targets (yes, even Summit), but their attempts span all industries and affect entire communities. By getting the word out on scams to you – and by you sharing it with family and friends, too – we can all look out for each other. We've received reports of scammers making calls that look they're coming from Summit. Here's how these scams are playing out:

Scenario 1

  • You receive an unsolicited call that appears to be from Summit Credit Union. (Your caller ID may even say "Summit" or show Summit's phone number.)
  • If you hesitate to provide their requested personal info, the scammer tries to convince you they're legitimate because of the "real" phone number - saying "Look at the number, it says this call is from Summit!"
  • If you ask the scammer a question about the credit union or to provide more information, they hang up.

Scenario 2

  • The scammer claims they've noticed fraudulent charges on your account and asks for your username and password to "fix" the situation.
  • After accessing your account, they'll reset your username and password, prompting a one-time PIN (OTP) to be sent for you to verify the change. The scammer assures you providing this OTP is just part of the process.
  • The scammer then uses that OTP to validate a new device or to gain full access and control over your account (which may stop you from being able to log in to your account).
A text or email says your account’s been suspended due to suspicious activity or password change, with a link to “reactivate” your account. Don’t click the link! A text or email notifies you of a transfer, Zelle® person-to-person payment or other transaction, asking you to click a link to “cancel it” or send a reply. You may also get a follow-up call, asking for your username and password or telling you to read back a one-time passcode to your text or email. Hang up!

The Most Important Thing to Remember

Never give out personal or account info in reply to a random call, text or email.
  • We would never ask you to give us your username, password or PIN - so don't share them even if a request includes our Summit name or logo.
  • Don't click any links in a text, email or social media message asking for the above info.
  • Hang up on callers asking for the above info - again, even if they say they're from Summit.
  • If you're unsure about something you receive, call our direct line at Summit (don't go by the contact info you're given in the suspicious communication).
If you've given out your information, here's how you can
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* The Wisconsin's #1 Mortgage Lender designation is based on the number of loans in 2023, gathered from the Home Mortgage Disclosure Act data compiled annually by the Consumer Financial Protection Bureau. The results of the data were obtained through the LEI: 254900NTAC4H10MGSU23 ** SBA Lender of the Year Award for Credit Unions as awarded by the Small Business Administration of Wisconsin in 2024. Copyright 2025 © Summit Credit Union. All rights reserved. If you are using a screen reader and are having problems using this website, please call 608-243-5000 for assistance. Insured by NCUA