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For a lost debit card, please call (800) 236-5560.
What is the difference between a Credit Card and a Debit Card?
A debit card draws from money you have available in your checking account. When you use your debit card, funds are immediately withdrawn from your checking account.When you use a credit card, you are borrowing money from finite line of credit offered by a financial institution, depending on your credit limit. Each month you will receive a statement specifying your purchase amounts and details, as well as the minimum payment due. If you do not pay off your credit card in full each month you will be charged interest on the money you owe.
Do my debit or credit cards have transactions limits?
Yes. Debit and credit cards have separate daily transaction limits for each of the following:
ATM withdrawals
Signature-based purchases using a PIN
Cash advances
Per day transactions
If you have reached one of your daily limits, you will not be able to process a transaction of that type for 24 hours after the first transaction.If you would like further information regarding these limits, please
Are there withdrawal fees for using my credit card/debit card in another country?
Yes. Transactions processed outside of the US have a 1% conversion fee charged by VISA. If you transact more than 12 ATM withdrawals while outside the US, you may also be subject to a $1.00 fee charged for each additional withdrawal.See our
We automatically send out new debit and credit cards before your current card expires. Please note: your current card will work through the end of the expiration month listed on your card. For example: If your card expiration date is 06/24 the card will work through 6/30/24.Note: You should receive your new card at least 2 weeks before your current card expires. If your current card expires in less than 2 weeks and you have not received your new card, please
>>
prior to using your debit or credit card abroad, or even if you are traveling outside of your normal range in the U.S. you should set a travel alert on your account so your card is approved for use in those regions.For security reasons, we do not allow card transactions in every country, including countries in which U.S. laws prohibit activity.You can easily add a travel note to your debit card in digital banking or by
How can I stop a recurring payment on my debit card/credit card?
You must directly approach the company that is charging your account and request that they stop the recurring payment.Note: Closing the card that is connected to your memberships, subscriptions, and other recurring charges will not stop the transactions from posting.
What is the annual fee for a Summit Debit Card?
There is a $5.00 annual fee for Visa debit cards.This fee is charged each year on the last business day of the month that the checking account was opened. The annual fee is waived for accounts with an Ultimate Checking account, Student Free checking or Balance Account. Check out our
>>
page for more information on annual account fees.
What ATM network do you use?
Summit debit cards are accepted at Cirrus and Nyce ATM locations. Please find a convenient Summit Credit Union branch or surcharge-free ATM near you by using our
>>
today!Note: If you use non-Summit ATMs more than 12 times per month, you will be charged $1 for each ATM transaction over 12.
What is the maximum amount I can withdraw from an ATM in one day?
If there are sufficient funds in your accounts, you can make up to 5 withdrawals or up to a maximum of $500 from an ATM per day.
Can I make ATM deposits?
Summit owned ATMs do not accept deposits, but you are welcome to make deposits at foreign ATMs (not owned by the credit union), that allow deposits. There is no fee for a deposit at a foreign ATM. Use our
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to find an ATM near you.Please note that ATM deposits made at foreign ATMs are typically held for 5 business days.You can also make deposits electronically using mobile deposit within our mobile banking app.
You may also make 12 free withdrawals from non-Summit ATMs each month, after which each withdrawal may be subject to a $1 fee. (Please note: If you are making a withdrawal from a non-Summit ATM, you may be subject to separate fees from that institution.)
Transactions outside of the US will also incur the VISA 1% transaction fee
You can find a convenient Summit Credit Union branch or surcharge-free ATM near you by using our
To update your name on your summit account, you will need to contact us or visit a branch location with a primary form of ID showing the new name.
Once your name has been updated, you can request cards in your new name.For a New Debit Card Once you have updated your name on your Summit accounts, stop by one of our
>>
to request a new card be mailed to your address. This may take up to seven business days.For a New Credit Card To change the name on your Summit Credit Card, a new card must be issued to the new name.
What should I do if I am out of town and my credit or debit card is declined and I know that the funds are available?
Unfortunately, this is a case by case issue. Call us at (800) 236-5560 to speak with a Member Service Representative. We are glad to help you sort it out!If you did not alert Summit that you were leaving town, your card may have been blocked for security purposes. To get your card approved for purchases in regions outside your residential area,
>>
. Your member representative will make a note on your account saying you will be out of the country so your funds will remain available to you.You may also set travel alerts directly in digital banking.
How do you determine exchange rates for foreign transactions?
Exchange rates are calculated in global currency markets. These exchange rates fluctuate due to:
Inflation
Interest rates
Budget deficits
Public debt
Trade policy
Political stability
Economic performance.
What's the difference between a debit card and an ATM card?
When you use your debit card to make purchases, money is deducted from your checking account. However, an ATM card can only be used at an ATM terminal to withdraw or deposit money, or at certain merchants that accept ATM transactions. Debit cards can be used to make withdrawals from ATMs. Summit Credit Union does not offer ATM cards.
Why can't I activate my debit card?
If you are having difficulties using the automated phone system to activate your card, we may have a different phone number recorded in your file.To complete your debit activation over the phone, please call us at (800) 236-5560 so we can correct your phone number in our system.
What if my debit card PIN does not work?
If you would like to reset your PIN please call 888-891-2435 from the phone number we have on file for your account. You will have the opportunity to reset the PIN to whatever you choose.You may also visit a
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and a member service representative will assist you with ordering a new card. Note: Instant issue debit cards are not offered at our high school branches, post office branches, or home loan offices. If your card is lost or stolen, please lock your card right away in digital banking and call us immediately at (800) 236-5560 to protect your accounts.
How do I change my personal identification number (PIN) for my debit card?
As an established cardholder, you can call (833) 285-1734 to change your PIN. You can also
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prior to using your card abroad, or even if you are traveling outside of your normal range in the U.S. so we can set a travel alert on your account and approve your card for use in those regions.When using your Summit debit or credit card internationally a 1% international fee will be charged with each transaction.For security reasons, we do not allow card transactions in every country, including countries in which U.S. laws prohibit the activity.The following countries are blocked by Visa: Belarus, Bosnia & Herzegovina, Central African Republic, Congo, Cuba, Egypt, Eritrea, Guinea-Bissau, Iran, Iraq, Ivory Coast, Korea – Democratic Peoples Republic, Lebanon, Liberia, Libyan Arab Jamahiriya, Macedonia – the Former Yugoslav Republic of Macedonia (FYROM), Montenegro, Romania, Russian FederationIn case of lost or stolen credit, debit, and ATM cards:
Please block your card right away in Online Banking
Contact a member representative at (800) 236-5560 24/7 to protect your accounts.
What should I do if I forget my debit card PIN?
If you have forgotten your debit card PIN you will need to contact us at (800)236-5560 or visit a branch to reset it.If you know your current PIN and would like to change it, you can visit one of our
>>
and select a PIN of your choice or call 1(833) 285-1734 to set a new PIN through the automated system.
What is my PIN for my debit card?
If your debit card is new, you will need to activate your card and set a Personal Identification Number (PIN). You can call 833-285-1734 to set a PIN and activate your card.If you are an established cardholder and either don’t know or have forgotten your PIN for your debit card, please
You can call 1-833-285-1734 from the primaryphone number we have on file for your account to activate your card. You can also use the card with PIN at any location to activate it.
Can I select my own PIN for my debit card?
If your debit card is new, you will need to activate your card and set a Personal Identification Number (PIN). You can call (833) 285-1734 to set a PIN and activate your card.If you are an established cardholder and either don’t know or have forgotten your PIN for your debit card, please call (833) 285-1734 to set a new PIN.You can also visit one of our
Can a minor have a checking account and debit card?
Yes, the parent or guardian on the account can request a checking account or checking account with a debit card for a minor account. Both the minor and parent/guardian are eligible to receive debit cards in their name.If the account is a UTMA account, the minor cannot process transactions on the account and would not be eligible for a debit card. The custodian could have a debit card.If the account is not yet opened, you will need to
Can I apply for a loan or credit card if I am not member?
Absolutely! You do not have to be a member to apply. However, if you are approved and move forward with the loan or credit card, you will need to open a Summit Membership account before we can disburse the loan or credit to you. This can typically be completed at the time of your loan closing or when you have accepted to get a Summit Credit Card.
Apply today and get pre-approved by applying for a loan using our online application. If you need further assistance please don't hesitate to contact us and
>>
. Fees may apply.Both members and nonmembers can also process cash advances at ATMs with their Credit Card and PIN.To find a surcharge-free ATM location near you, visit our
What is the difference between a Credit Card and a Debit Card?
A debit card draws from money you have available in your checking account. When you use your debit card, funds are immediately withdrawn from your checking account.When you use a credit card, you are borrowing money from finite line of credit offered by a financial institution, depending on your credit limit. Each month you will receive a statement specifying your purchase amounts and details, as well as the minimum payment due. If you do not pay off your credit card in full each month you will be charged interest on the money you owe.
Do my debit or credit cards have transactions limits?
Yes. Debit and credit cards have separate daily transaction limits for each of the following:
ATM withdrawals
Signature-based purchases using a PIN
Cash advances
Per day transactions
If you have reached one of your daily limits, you will not be able to process a transaction of that type for 24 hours after the first transaction.If you would like further information regarding these limits, please
Are there withdrawal fees for using my credit card/debit card in another country?
Yes. Transactions processed outside of the US have a 1% conversion fee charged by VISA. If you transact more than 12 ATM withdrawals while outside the US, you may also be subject to a $1.00 fee charged for each additional withdrawal.See our
We automatically send out new debit and credit cards before your current card expires. Please note: your current card will work through the end of the expiration month listed on your card. For example: If your card expiration date is 06/24 the card will work through 6/30/24.Note: You should receive your new card at least 2 weeks before your current card expires. If your current card expires in less than 2 weeks and you have not received your new card, please
>>
prior to using your debit or credit card abroad, or even if you are traveling outside of your normal range in the U.S. you should set a travel alert on your account so your card is approved for use in those regions.For security reasons, we do not allow card transactions in every country, including countries in which U.S. laws prohibit activity.You can easily add a travel note to your debit card in digital banking or by
How can I stop a recurring payment on my debit card/credit card?
You must directly approach the company that is charging your account and request that they stop the recurring payment.Note: Closing the card that is connected to your memberships, subscriptions, and other recurring charges will not stop the transactions from posting.
What ATM network do you use?
Summit debit cards are accepted at Cirrus and Nyce ATM locations. Please find a convenient Summit Credit Union branch or surcharge-free ATM near you by using our
You may also make 12 free withdrawals from non-Summit ATMs each month, after which each withdrawal may be subject to a $1 fee. (Please note: If you are making a withdrawal from a non-Summit ATM, you may be subject to separate fees from that institution.)
Transactions outside of the US will also incur the VISA 1% transaction fee
You can find a convenient Summit Credit Union branch or surcharge-free ATM near you by using our
To update your name on your summit account, you will need to contact us or visit a branch location with a primary form of ID showing the new name.
Once your name has been updated, you can request cards in your new name.For a New Debit Card Once you have updated your name on your Summit accounts, stop by one of our
>>
to request a new card be mailed to your address. This may take up to seven business days.For a New Credit Card To change the name on your Summit Credit Card, a new card must be issued to the new name.
What should I do if I am out of town and my credit or debit card is declined and I know that the funds are available?
Unfortunately, this is a case by case issue. Call us at (800) 236-5560 to speak with a Member Service Representative. We are glad to help you sort it out!If you did not alert Summit that you were leaving town, your card may have been blocked for security purposes. To get your card approved for purchases in regions outside your residential area,
>>
. Your member representative will make a note on your account saying you will be out of the country so your funds will remain available to you.You may also set travel alerts directly in digital banking.
>>
to process your limit increase request.Automatic Increases Summit may choose to process an automatic credit limit increase for eligible Summit cardholders. To find out if you are eligible, contact us at (800) 236-5560. If you do not want to take advantage of automatic increases in the future, call the number above and we will opt you out of automatic increases.
Can I use my Summit Credit Card at an ATM?
Yes, you may use your credit card to access cash advances at an ATM as long as you know your PIN.To find a surcharge (fee)-free ATM location near you, see our
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or call us at (800) 236-5560 for assistance.If your existing Summit credit card is about to expire, your new card will automatically be sent to the address on file by the middle of the month in which it expires. Once a new card has been issued, you'll be prompted with an Online Banking message asking if you have received your new card and activation instructions. If you haven't received your new card within 2 weeks of the expiration date, please contact us.If your card is lost or stolen, please stop by one of our
>>
or call us at (800) 236-5560 immediately so we can protect your accounts and issue a new card right away.Your safety and privacy are top priority That's why we employ advanced security measures and encryptions to make sure your information stays safe.
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to close your credit card.If you are considering closing your Summit Credit Card, we would love the opportunity to meet with you before you cancel your account.
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or give us a call at (800) 236-5560.Was Your Card Lost or Stolen?Contact us as soon as possible so we can close your card and issue a new number for you. Call (800) 236-5560 or stop into one of our
>>
.You can also report your credit card as lost or stolen by logging in to Online or Mobile Banking and selecting Credit Cards in the Main Menu.
What are cash perks?
Cash perks are the rewards earned for purchases made with a Summit Ultimate Cash Perks credit card which earns 1.5% cash back on all purchases. These rewards can be easily redeemed online as a statement credit or as a deposit to your Summit savings or checking account.
What is your credit card payment mailing address?
Please use the following address when mailing credit card payments:
Summit Credit Union PO Box 37035 Boone, IA 50037-0035
Checks should be made payable to Summit Credit Union.An Easier Way to Pay: Save paper, postage, and time by paying your credit card bill in
You can find your current credit card rate on your most recent credit card statement.The Interest Charge Calculation section of your statement shows the break down of the APR charged.
How can I change my existing Summit credit card to a different Summit card type (for example: VISA Platinum to a VISA Platinum Rewards)?
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. Please note: When we switch the type of card you have, you will not only receive a new plastic, but it will be a new card number. Your current card will work only until you activate the new one. There is no paperwork to sign.
Can I select my own PIN for my credit card?
You may selecta PIN by calling 888-891-2435 to set the PIN through the automated system.
Will my reward points carry over if I do a credit card program change?
Yes. The points will carry over to any cards that are eligible to earn points.
How do I activate Apple Pay for my Summit Debit or Credit Card?
Once you have set up your card in Apple Pay, you will need to log in to your Summit Online Banking account and send a Secure Message requesting Apple Pay activation. You can also submit a secure message through mobile banking.You will receive notification from Summit once your Apple Pay has been activated for that card. To learn more about the Mobile Wallets that work with your Summit accounts, please visit our
What digital wallet options do I have for Summit credit cards and debit cards (Apply Pay, Samsung Pay etc.)?
Summit credit card and debit cards currently work with Apple Pay, Samsung Pay and Android Pay.Fitbit Pay and Garmin Pay are now available for debit cards only.To learn more about the Mobile Wallets that work with your Summit accounts, please visit our