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Protect Yourself from Tech Support Scams

Summary Not every warning message or support call is legitimate. Learn how to recognize fake tech support requests and protect yourself from costly scams.Key Takeaways
  • Be cautious of unexpected tech support communications.
  • Avoid granting device access to unknown individuals.
  • Verify support requests directly with trusted companies.
  • Close suspicious pop-ups without interacting with them.
A security warning on your computer or phone call about a tech problem can create fear and urgency. Scammers love to play on those feelings to get you to act fast – as in handing over your computer access, login credentials, personal info and money so they can “fix” a problem that doesn’t really exist!Just remember: Microsoft and other trusted tech companies will never call, text or email you out of the blue asking for access to your computer or personal info. Stay ahead of tech scammers by knowing these common tricks:
  • Pop-ups on your computer screen. Many pop-up scams say an error or threat has been detected and to call a tech support number. They may even use well-known company logos, but don’t call or click – security pop-up warnings from legit tech companies won’t ask you to do that.
  • Phone calls. Scam callers (also posing as reputable companies) say an issue’s been detected on your computer. They ask you to install software that’ll allow them remote access to your computer, pretend to fix an issue, and then try to make you pay. If you get a call like this, hang up right away.
  • Online ads. Yes, scammers even list their shady tech support sites online hoping you’ll click and take the bait. Only seek help from a company you know and trust.
Think you were tech-scammed? Here’s what to do:
  • Contact your credit card company or financial institution right away. Explain what happened and file a card fraud claim if needed.
  • Change your username and password if you gave it to the scammer. Use that password on other accounts? Change it there, too. Remember to never use your online banking credentials for any other accounts.
  • Update your computer’s security software, run a scan and delete anything that’s flagged as an issue.
  • the tech support scam to the Federal Trade Commission.
Tech issues can be concerning, but remember to take a step back and evaluate just how legit the situation seems. Being aware that fraudsters pose as tech support – and sharing that info with your loved ones – is the first step in preventing tech support scams.If you think you've been a victim of a tech support scam, or if you’ve given out your username, password, PIN or account info, reach out to your financial institution right away. Summit members, give us a call at 800-236-5560. Sources:

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