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Random Call, Text or Email?

Summary Unexpected messages can be more than an inconvenience—they can be a scam. Learn how to spot phishing attempts and make confident decisions before clicking, responding or sharing information.Key Takeaways
  • Be cautious with unexpected communications.
  • Avoid clicking links from unknown or suspicious sources.
  • Verify requests before providing information.
  • Recognize common phishing tactics used by fraudsters.
When you get an out-of-the-blue text, phone call or email, do you sometimes wonder if it’s really who it says it is?Hey, it’s smart to be cautious! Fraudsters are good at pretending to be reliable financial institutions and other businesses, and their caller ID, text or email might even say they’re from “Summit Credit Union” or include a Summit logo.

Here are two things you can do when you’re unsure about a contact you get:

  1. Don’t ever share personal information in reply to random calls, texts or emails. While Summit does send out fraud alerts via text and phone, we will NEVER contact you unsolicited and ask for any of the following:
    • Your online or mobile banking username/password – including a one-time password to prove your identity
    • Your PIN (we don’t even have or store this number, so we’ll never ask you to share it as proof of your identity)
    • Your debit card or credit card number, or any other account number
2. If it’s a phone call, hang up and call us directly at 800‑236‑5560. Feel free to go to our website and confirm that number! Don’t use the contact information given to you by the caller. You can always ask for the caller’s name before you hang up, so that you can ask to speak to that person when you call our direct line.And remember not to click on any text or email links asking for personal info!If you think you’ve been a victim of a scam, reach out to us right away at 800-236-5560. And if you’ve experienced a fraud attempt or have heard about a scam you’d like to report, email us at . Please do not email any private or personal information.Please share details with us when you hear of, or experience, a possible scam! This helps us inform and protect our members and community.WANT MORE FRAUD-FIGHTING TIPS?Keep exploring more ways to . You might also be interested in Stay alert: Scammers are impersonating Summit with increasingly convincing tactics. Learn the red flags and protect your information... Fraudsters are posing as the FBI or major companies to steal money—never send cash or wires to unknown callers... Summary Unexpected messages can be more than an inconvenience—they can be a scam. Learn how to spot phishing attempts and make confident decisions before... Summary Tax season creates opportunities for scammers looking to steal personal and financial information. Stay alert and protect your identity by recognizing... Hosting dinner parties. Heading to your in-laws’. Hustling to order those perfect gifts. It’s the season for cheer and goodwill, and unfortunately also... Scammers are getting better and better at making fake links look legit. So before you click on that URL (the string of letters that makes up a web address)... Hey there, fellow fraud-fighters! Have five minutes to bust some common myths about scams? Because the more you know, the more you can stop fraudsters... Summary Your Social Security number is one of your most valuable pieces of personal information. Learn how scammers try to access it and what you can... Summary Artificial intelligence is creating new opportunities—and new risks. Learn how scammers are using AI tools and stay ahead. Key Takeaways AI can...